Conditions of use

Returns Policy

A full refund will be provided to any goods returned to our premises, unopened in their original packaging and within 14 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our premises within 14 days. Shipping expenses, in both directions are not refundable.


The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorized by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery and 4 days for rural delivery. International customers will be informed of expected delivery time and given a tracking number.

Shipping costs

we have a base rate for shipping plus some additional charges for larger items you are informed of any additional charge with each product.


Legal disclaimer:

The information on this website describing the traditional uses and perceived benefits of natural ingredients is from published sources and is provided for information purposes only, and is without warranty either expressed or implied.

Product Disclaimer:

The information on this website is has been compiled from published sources and is provided only as a guide.

Mamaku Skin Care makes no therapeutic claims, does not seek to give advice on the use of any product for medicinal purposes, and does not recommend use of aromatherapy as a substitute for medical care.

Although every effort has been taken to ensure that information published on this site is correct and up to date, we cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error.

The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. we accept no liability in the unlikely event of an adverse reaction occurring when using one of its products, or in respect of any therapeutic characteristic.

The subscriber agrees to indemnify and hold Mamaku Skin Care from any such claims, and damages to the subscriber or any other parties.