Shipping & returns

Returns Policy

A full refund will be provided to any goods returned to our premises, unopened in their original packaging and within 14 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our premises within 14 days. Shipping expenses, in both directions are not refundable.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery and 4 days for rural delivery (usually next day). International customers will be informed of expected delivery time and given a tracking number.

Shipping costs

we have a base rate for shipping plus some additional charges for larger items you are informed of any additional charge with each product.